Polar Express™ London: When Will Tickets Arrive?
If you’ve already booked your seats for this year’s magical Christmas journey and are wondering, “When will I receive my tickets for THE POLAR EXPRESS™ Train Ride?” you’re not alone. With the excitement building, it’s completely natural to want to know exactly when your tickets will arrive and what happens next.
In this blog, we’ll guide you through everything you need to know after booking, including how and when your tickets will be sent, what to expect as the big day approaches, and what to do if they haven’t arrived yet.
Let’s make sure you’re fully prepared and ready to enjoy every magical moment of your festive adventure.
I’ve Booked — Now What?
Once you’ve completed your booking through the official website, you’ll receive a confirmation email straight away. This includes all the key details you’ll want to double-check, your booking reference, the number of tickets purchased, and the date and time of your chosen experience.
If you’re wondering, “When will I get my tickets for THE POLAR EXPRESS™ Train Ride?” it’s important to note that this confirmation email is not your ticket for entry.
Your official e-tickets will be sent to you by email one week before your visit, giving you everything you need as the excitement builds towards your magical journey.
How Soon Will I Receive My E-Tickets?
The answer is simple: one week before your event date.
Your official e-tickets will be emailed directly to the address you used when booking, so there’s nothing extra you need to do, just keep an eye on your inbox as the big day gets closer.
Tickets are sent closer to your visit so our team can finalise seating plans and carriage allocations, making sure everything is perfectly organised for your magical journey.
If you booked months in advance and haven’t received them yet, don’t worry — this is completely normal. Before you know it, your confirmation will arrive, and the festive countdown will truly begin!
Details Included in Your E-Tickets
When your e-tickets arrive, they’ll include everything you need for your magical train journey, all in one place:
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Your unique booking reference
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Arrival and departure times
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Your carriage and seating details
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Boarding instructions
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Any important reminders or event updates
On the day, simply print your e-ticket or save it on your phone, whichever is easiest for you. As long as the QR code is clearly visible, it can be quickly and easily scanned on arrival at London Euston, so you can focus on the excitement ahead.
If Your Tickets Haven’t Arrived?
Still wondering “When will I get my tickets for THE POLAR EXPRESS™ Train Ride?” and your event is less than a week away? Don’t worry, here’s what to do next:
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Check your spam or junk folder, important emails can sometimes end up there
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Search your inbox for “THE POLAR EXPRESS”, “e-ticket”, or “Etix”
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Double check the email address you used when making your booking
If you still can’t find your tickets, simply contact customer support through the official website.
The support team is friendly, responsive, and happy to help, they can quickly resend your e-tickets so you can relax and focus on the magic ahead.
Quick Recap: When Will I Get My Tickets for THE POLAR EXPRESS™ Train Ride?
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You’ll receive a booking confirmation email immediately after placing your order
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Your official e-tickets will arrive one week before your train date
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Tickets are sent by email, so remember to check your inbox and junk folder
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On the day, you can print your ticket or show it on your phone
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If your visit is less than five days away and you haven’t received your tickets, please contact customer supportfor assistance
So now you know the answer to “When will I get my tickets for THE POLAR EXPRESS™ Train Ride?” all that’s left to do is dig out the Christmas pyjamas, start the countdown, and get ready for a truly magical festive journey
