When Will I Get My Tickets for THE POLAR EXPRESS™ Train Ride in London?
If you’ve booked your seats for this year’s magical Christmas journey and now find yourself wondering, “when will I get my tickets for THE POLAR EXPRESS™ Train Ride?”, you’re definitely not alone. With the excitement building, it’s completely natural to want to know exactly when your golden boarding pass will arrive.
In this blog, we’ll walk you through what happens after you book, when and how your tickets will be sent, and what to do if they haven’t arrived. Let’s make sure you’re fully prepared for your festive day out.
I’ve Booked — Now What?
After you complete your booking through the official website, you’ll receive a confirmation email straight away. This email includes your booking reference, the number of tickets purchased, and the date and time of your chosen experience.
But if you’re now asking “when will I get my tickets for THE POLAR EXPRESS™ Train Ride?”—note that this confirmation email is not your ticket for entry. Your actual e-tickets will be emailed to you two weeks before your visit.
When Will I Receive My E-Tickets?
The answer to “when will I get my tickets for THE POLAR EXPRESS™ Train Ride?” is: two weeks before your event date. The official e-tickets are sent directly to the email address you provided at the time of booking.
These e-tickets are timed to go out closer to your event so the team can finalise seating plans and carriage allocations. While you might be eager to get everything sorted early, this timing ensures everything runs smoothly behind the scenes.
So don’t worry if you booked months in advance and haven’t received your tickets yet—it’s completely normal.
What Will the E-Tickets Include?
When your e-tickets arrive, they will include everything you need for your magical train journey:
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Your unique booking reference
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Arrival and departure times
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Your carriage and seating details
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Boarding instructions
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Any important reminders or event updates
Make sure to either print your e-ticket or save it on your phone to show on the day. As long as the QR code is clearly visible, it can be scanned easily at London Euston.
What If I Haven’t Received My Tickets?
Still wondering when will I get my tickets for THE POLAR EXPRESS™ Train Ride and the event is less than a week away? Here’s what you should do:
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Check your spam or junk email folder — sometimes important emails can be filtered
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Look for emails containing the phrase “THE POLAR EXPRESS” or “e-ticket”
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Make sure you're checking the email address used for booking
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Still no luck? Contact customer support through the official website for help
The support team is friendly and responsive, and they’ll be able to resend your e-tickets if needed.
Quick Recap: When Will I Get My Tickets for THE POLAR EXPRESS™ Train Ride?
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You’ll receive a confirmation email right after booking
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Your official e-tickets arrive two weeks before your train date
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Tickets are sent via email, so check your inbox and junk folder
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You can print or show your ticket on your phone on the day
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Contact support if you haven’t received your tickets within 7 days of your visit
So now you know the answer to the question, “when will I get my tickets for THE POLAR EXPRESS™ Train Ride?” — relax, get your Christmas pyjamas ready, and prepare for a magical journey full of festive cheer!
