Contact Us

Need to get in touch? Contact us!

Our friendly team is here to help with any questions you may have, whether it’s about tickets, your booking, groups, accessibility, or planning your visit. Simply send us a message and we’ll get back to you as soon as possible.

Please allow up to 3 working days for a response, especially during busy periods. We appreciate your patience and look forward to helping you make your THE POLAR EXPRESS™ Train Ride London experience as magical and stress-free as possible.